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The MITRE Corporation is conducting an online survey to learn about the experiences of adults who are hard of hearing, deaf, or have hearing loss in their use of current Internet Protocol (IP) Captioned Telephone Service (CTS) systems in the U.S.
Our goal is to better understand how such adults use current IP Captioned Telephone Services, what barriers they face using it, and what needs they have for improved accessibility. Summary data from the survey will be used to target research and development for usability and for technical improvements. This work is being performed by the MITRE Corporation on behalf of the Federal Communications Commission.
For the purposes of this survey, using IP Captioned Telephone Service means that you talk for yourself during telephone calls, and read what the other person on the call is saying while you listen.
To take this survey you:
1. must be 18 years or older
2. have hearing loss and
3. use IP Captioned Telephone Service regularly (at least once a week).
4. have access to the Internet in order to complete the survey.
The survey will take approximately 15 to 30 minutes to complete, depending on the extent of your IPCTS use.
If you would like to participate in this online survey, go to:
Enter the password: ipcts
This study has been approved by the Federal Communications Commission and MITRE Legal Review.